This Privacy Policy explains how Pick N Ship (“Pick N Ship”, “we”, “us”, or “our”) collects, uses, stores, protects, and shares information when you use the Pick N Ship mobile application, customer account services, shipment tracking services, and related services.

By using Pick N Ship, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information that is necessary to provide shipping, personal shopping, customer account, tracking, invoicing, payment-recording, and delivery services.

Account and Customer Information

• First and last name
• Customer ID
• Phone number and secondary phone number
• Email address, when provided
• City and delivery address
• Delivery instructions and notes
• Account username and authentication-related information

Order and Shipment Information

• Order numbers and tracking numbers
• Products, stores, or order descriptions
• Shipping route and transportation method
• Shipment dates and delivery status
• Parcel weights and related shipping information
• Delivery method, delivery address, and delivery instructions

Invoice and Payment Information

• Invoice numbers and invoice amounts
• Payment amounts
• Payment status
• Payment method
• Transaction or external payment references when applicable
• Discounts, delivery charges, and additional fees

Pick N Ship does not currently process payment card information directly through the mobile application.

Camera, Barcode, and Image Information

Certain features may request access to your device camera or images you choose from your device. This access may be used for purposes such as:

• Scanning parcel or invoice barcodes
• Reading or uploading shipping labels
• Supporting shipment and order processing

Camera or photo access is only used when you choose to use a feature that requires it. Pick N Ship does not use your camera for continuous monitoring.

Device and Notification Information

If you enable notifications, we may process technical information necessary to deliver notifications to your device, including:

• Push notification token
• Device platform
• Notification language or preferences
• Last activity related to the notification registration

Notifications may include shipment updates, order status changes, operational notices, and Pick N Ship announcements.

2. How We Use Your Information

We use information for purposes including:

• Creating and managing customer accounts
• Processing and managing shipments and orders
• Displaying shipment and tracking information
• Preparing and displaying invoices
• Recording payments and outstanding balances
• Arranging delivery or pickup
• Sending shipment and service notifications
• Providing customer support
• Preventing fraud, misuse, and unauthorized access
• Maintaining and improving our services
• Meeting accounting, legal, and regulatory obligations

3. Accounts and Authentication

Customer accounts may be created or activated by Pick N Ship staff. Customers use their assigned Pick N Ship Client ID and password to access protected account information.

We use authentication systems designed to protect accounts from unauthorized access. Passwords and authentication credentials are handled through our authentication infrastructure and are not displayed as plain-text passwords inside the customer application.

4. How We Share Information

We do not sell personal information.

We may disclose information only when reasonably necessary to operate the Pick N Ship service, including to:

• Technology service providers that provide hosting, databases, authentication, notifications, and application infrastructure.
• Shipping, freight, warehouse, courier, and delivery partners when information is necessary to receive, transport, clear, track, or deliver a shipment.
• Professional or regulatory parties when required for accounting, legal compliance, fraud prevention, dispute handling, or enforcement of our rights.
• Government or legal authorities when disclosure is required by applicable law or a valid legal request.

5. Advertising

The Pick N Ship application does not currently display third-party advertising or use personal information to serve third-party advertising.

6. Data Security

We use reasonable technical and organizational safeguards designed to protect personal information. These measures include authenticated access, restricted staff permissions, access controls, and encrypted network connections where supported by our service providers.

No electronic system can be guaranteed to be completely secure. Users should protect their account credentials and should not share passwords with unauthorized persons.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services and maintain appropriate business, shipment, payment, accounting, customer-support, fraud-prevention, and legal records.

Certain information may need to be retained after an account is closed or deleted when retention is required for legal, tax, accounting, fraud-prevention, security, dispute-resolution, or other legitimate record-keeping purposes.

When information is no longer required, we may delete, anonymize, or otherwise de-identify it in accordance with our operational and legal requirements.

8. Account and Data Deletion

You may request permanent deletion of your Pick N Ship account and associated personal information.

Account deletion requests are normally processed within 30 days. We may need to verify your identity before completing a deletion request in order to prevent unauthorized deletion of an account.

When a deletion request is completed, we may delete or anonymize personal information including your login account, saved addresses, notification preferences, registered push devices, contact information that is no longer required, and other personal profile information associated with your account.

Some transaction records may need to be retained when reasonably necessary for accounting, tax, legal, fraud-prevention, security, dispute-resolution, regulatory, or other legitimate record-keeping purposes.

These retained records may include information relating to shipments, orders, invoices, payments, deliveries, refunds, or completed transactions. Where possible, personal information connected to retained records will be minimized, anonymized, or otherwise de-identified.

Customers do not currently create their own Pick N Ship customer accounts directly through the mobile application. Accounts are provisioned by Pick N Ship when required for the service.

If you cannot access the application, you may submit a deletion request through:

delete-account

or contact us at picknship.world@gmail.com .

9. Notification Choices

You can control application notifications through supported Pick N Ship settings and through your device notification settings.

Disabling optional announcements does not prevent Pick N Ship from providing essential information directly related to your shipments, account, or service when necessary.

10. Children’s Privacy

Pick N Ship is a shipping and commerce-related service intended for customers and business users. The application is not designed or directed specifically to children.

If we learn that personal information has been provided inappropriately by a child, please contact us so that we can review and take appropriate action.

11. International Data Processing

Pick N Ship operates across multiple countries and uses technology and logistics providers that may process information in countries other than the country where you are located.

Where applicable, we take reasonable steps to ensure that personal information remains protected when processed by service providers.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, application features, technology providers, or legal requirements change.

The effective date shown at the top of this page will be updated when material changes are made.

13. Contact Us