Frequently Asked Questions

We currently ship:

• From Turkey to worldwide destinations.
• From the UAE, USA, UK, and France to Lebanon.

Every shipment is handled through trusted partners and our own network to offer reliable, secure, door-to-door delivery whenever possible.

Yes. You can shop from almost any online store in Turkey, UAE, USA, UK, France, and China.

Just send us the product links or screenshots and we’ll confirm if they can be shipped, share the route and estimated cost, and then handle the full process for you.

Yes, we offer a full personal shopping service.

You simply share your links or cart with us on WhatsApp, we review the items, confirm the details and estimated costs, then place the order on your behalf once you approve.

From purchase to arrival at our warehouse and shipping to Lebanon, our team manages every step for you.

The journey is simple and guided:

• 1. You shop online and use our warehouse address at checkout — or send us your cart so we place the order for you.
• 2. We receive your parcels, verify them, and repack if needed to optimize safety and cost.
• 3. We group your parcels, choose the best route (air or sea), and ship them to Lebanon.
• 4. Once your shipment arrives, you pay the remaining amount according to the final weight/volume and any applicable customs, then receive your order.

Throughout the process, our team keeps you updated and available for any questions.

Getting a quote is very straightforward:

• Click the “Contact Us” button on our website or message us directly on WhatsApp.
• Share your links, screenshots, or a list of the items you’re interested in.
• We review your request and send you the expected route, estimated rate per kg, and an approximate total before you decide.

We always make sure you have a clear estimate and full visibility before you confirm any order.

You can reach Pick N Ship through:

• WhatsApp – for quick quotes, orders, and support.
• Instagram – for offers, updates, and direct messages.
• Our website Contact Us page – to share details or ask questions.

Our support team is active and ready to assist you with any step of your order or shipment.

Yes. Once your shipment is dispatched, we share a tracking number with you.

You can track your shipment either through our “Track Your Shipment” page or directly on the carrier’s website, so you always know where your package is and what stage it’s in.

Transit time depends on several factors:

• The origin country (Turkey, UAE, USA, UK, France, China, etc.).
• The type of products being shipped.
• The selected shipping method (air or sea).

When you share your items with us, we provide an estimated delivery window based on the route and season. Our priority is to ship efficiently while keeping you informed throughout the process.

Your shipping price is calculated based on:

• Origin country of the shipment.
• Actual vs. volumetric weight (box dimensions vs. real weight).
• Shipping method – air or sea.
• Category of goods – such as fashion, electronics, cosmetics, home items, and more.

Once you send us your cart or product list, we calculate the expected rate per kg and share an estimated total so you can decide comfortably before confirming.

Yes, you can easily send gifts to friends or family in Lebanon through Pick N Ship.

Share the recipient’s name, phone number, and full address, along with the items you want to send, and we’ll coordinate the delivery with care. We can also notify the recipient when their gift is out for delivery.

Our goal is no surprises.

Whenever possible, the customs charges we know about are already included in the shipping estimate we share with you. The amount you see and approve is usually the amount you pay.

If there are special cases, new regulations, or exceptions that may affect your shipment, we explain them clearly in advance so you can make an informed decision.

Yes, we can ship many fragile and liquid items, subject to route regulations.

These shipments receive extra attention in terms of packaging, handling, and routing to reduce risk and ensure they arrive safely.

Just inform us about the item type in advance (glass, liquids, electronics, etc.) and we’ll confirm what’s possible and advise on the best option.

Yes. We strictly follow airline, sea line, and local regulations.

Certain products — such as dangerous goods, some types of batteries, chemicals, or restricted medicines — may be partially or fully prohibited on specific routes.

If you’re unsure, simply send us the product link, name, or photo. Our team will quickly confirm whether it can be shipped, under what conditions, and via which route.

We offer flexible payment options so you can choose what’s easiest for you:

• Cash
• Whish Money
• Bank transfer
• USDT (where available)

Before any payment, we share a clear breakdown of the amount due and the available payment methods, so everything is transparent and agreed in advance.

No. We do not apply hidden fees.

Pick N Ship is built on transparency. You receive a clear estimate before confirming your order, and our team is always available to explain any part of the pricing if you have questions.

If anything changes due to external factors (such as regulations or courier updates), we inform you first and get your approval before proceeding.